Tuesday 28 June 2011

Good news or Bad news?.....hourly rate increase needed!

Over the last 4 years I've made a point of not raising my hourly rate with every budget that's gone by although the price of stock increases the same as anything in life.
I've managed by booking my appointments in back to back so when I set up for a customer it's in their time and not in their absence.
Up until recently setting up when a customer arrives has been a necessity as I can never clearly remember exactly where I am with some of the bigger jobs I have going on and never sure what sort of needle setup, amount of machines or colours I need to get out ready.
With the smaller jobs I need to wait till the customer arrives to fill in and go through the declaration form with them and during that time I have to grab 5 minutes of fresh air.
Today I've arranged to have an all in one touchscreen diary/ photo declaration form/ health checker/ text or email reminder installed at the shop so while I'm setting up the customer can fill in the necessary details in my absence which will obviously speed the whole process up as well as keep track of where I am with a particular customers tattoo so I know exactly what I need to setup ready for them, they will have received a reminder through email or text so I will have less 'no shows' due to forgetfulness and I won't be as hesitant in setting up.
The computer is as cheap as chips but has a monthly subscription for the software and server provided to backup the shop details and give sup port which has finally tipped the scales and I'm forced to raids the hourly rate by just £5.
Not only for the subscription for the new 'puter but due to the latest increase in vat as well as recent budget....I can't ignore the obvious forever and must put hourly rates up to keep my head above water.
Them that know what my rates are won't be surprised and will understand they're still paying half the price of anywhere else locally for twice the quality and the increase isn't to line my own pockets but to increase the proficiency of the ink spot and guarantee the best service I can offer.

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